FAQ

FAQ2023-08-23T14:45:17+00:00
Payments2021-06-11T20:54:59+00:00

We accept payment by PayPal®, and all major credit cards. PayPal payments accepted with confirmed addresses only. No exceptions.

Layaways2021-06-11T20:55:28+00:00

We offer a layaway plan on all items we sell. Simply pay 25% down and take up to 90 days to pay the balance with no interest.

Feel free to contact us about layaways.

Standard Shipping2021-06-07T19:31:04+00:00

Adina Jewelers offers FREE standard shipping within the United States. Items usually ship same day if payment is cleared by 1:00pm, Eastern Time (EST), Monday-Friday. Items ship from East Meadow, NY, USA.

There may be additional shipping charges if your item is being delivered to any location that Fedex considers a “remote location.”
Feel free to email us your zip code to see if you are in a remote location.

Contact us if you have any questions on shipping.

International Shipping2023-12-19T21:52:54+00:00

We only ship to United States, Canada, United Kingdom and Australia.

Please email us your address before you put in your order so we can provide you an exact cost for shipping to Canada, United Kingdom and Australia.

Contact us if you have any questions on shipping.

Please note that for international shipments outside the United States we will not declare a lower value.

We are not responsible for taxes and duties collected or delays at customs.

There may be additional shipping charges if your item is being delivered to any location that Fedex considers a “remote location.”
Feel free to email us your zip code to see if you are in a remote location.

Contact us if you have any questions about international shipping.

Adina Jewelers does not ship to the following countries:

Guatemala, Fiji, Papua New Guinea, Solomon Islands, Guadeloupe, Sierra Leone, Marshall Islands, Nauru, Wallis and Futuna, French Guiana, Anguilla, Gambia, El Salvador, Micronesia, Dominican Republic, Malaysia, Mayotte, Cameroon, Guyana, Taiwan, Azerbaijan Republic, Poland, Macau, Suriname, Oman, Georgia, Tonga, United Arab Emirates, Kenya, Argentina, New Caledonia, Guinea-Bissau, Bhutan, Senegal, Eritrea, Togo, Armenia, Uzbekistan, Saint Kitts-Nevis, Morocco, Qatar, Falkland Islands (Islas Malvinas), Saint Vincent and the Grenadines, Burundi, Iraq, Belarus, Slovakia, Equatorial Guinea, Slovenia, Thailand, Mauritania, Belize, Philippines, Aruba, Uruguay, Congo, Democratic Republic of the, Western Sahara, Congo, Republic of the, French Polynesia, Colombia, Comoros, Macedonia, Kuwait, Benin, Algeria, Montserrat, Korea, South, Zambia, Russian Federation, Somalia, Antigua and Barbuda, Vanuatu, Swaziland, Ecuador, Albania, Ethiopia, Pakistan, Laos, Niger, Tanzania, Singapore, Ukraine, Panama, Burkina Faso, Kyrgyzstan, Venezuela, Ghana, Reunion, Djibouti, Chile, Puerto Rico, China, Cape Verde Islands, Martinique, Mali, Botswana, Croatia, Republic of, Saint Pierre and Miquelon, Cambodia, Madagascar, Indonesia, Vietnam, Tajikistan, Paraguay, Cayman Islands, Lebanon, Saint Helena, Cyprus, Rwanda, Liberia, Seychelles, Bolivia, Maldives, Bangladesh, Sri Lanka, Libya, Hong Kong, Nigeria, Lesotho, Central African Republic, Gabon Republic, Zimbabwe, Saint Lucia, Mauritius, Guinea, Jordan, Bulgaria, Czech Republic, Cote d Ivoire (Ivory Coast), British Virgin Islands, Turks and Caicos Islands, Kiribati, Chad, Turkmenistan, Romania, Grenada, Costa Rica, Haiti, India, Mexico, Yemen, Afghanistan, Serbia, Kazakhstan, Africa, Montenegro, Mongolia, Netherlands Antilles, Saudi Arabia, Nepal, Bahrain, Bahamas, Lithuania, Trinidad and Tobago, Svalbard and Jan Mayen, Dominica, Palau, Malawi, Bosnia and Herzegovina, Nicaragua, Angola, South America, Tunisia, Uganda, Brazil, Turkey, Southeast Asia, Western Samoa, Barbados, Tuvalu, Jamaica, Egypt, Latvia, Mozambique, Namibia, Niue, Peru, Central America and Caribbean, Honduras, Brunei Darussalam, Virgin Islands (U.S.), South Africa.

Sales Tax2021-06-07T19:25:30+00:00

For items shipped within New York State, New York sales tax must be collected.

Return Policy2022-08-24T15:27:28+00:00

We offer a no hassle, no questions asked return policy on all of our items.

Adina Jewelers offers a money back guarantee and you may return any item purchased from us within 14 days of your receipt of the item.

The item must not be worn and must be in its original condition along with any boxes and/or papers shipped with it. Please include the item number in the package. We do not refund an overnight shipping surcharge if the customer pays extra for it.

Special/custom orders are not refundable. Adina Jeweler offers a money back guarantee within 14 days after the buyer receives it. Please note that there is a 5% restocking fee.

Feel free to contact us about our return policy.

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